Pilgrim Manor of Grand Rapids, Mich., has been recognized as a 2012 recipient of the Bronze – Commitment to Quality award for its dedication to improving quality care. The award is one of three distinctions possible through the National Quality Award program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The program honors facilities across the nation that have demonstrated their commitment to the quality-improvement journey.
“Each one of the award recipients has proven its dedication to improving lives through quality care, and it is a privilege to honor them with this year’s award,” said Governor Mark Parkinson, president and CEO of AHCA/NCAL. “We congratulate Pilgrim Manor on this achievement.”
Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long-term and post-acute care services in achieving their performance excellence goals.
The program has three levels: Bronze, Silver and Gold. Facilities begin the quality-improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must demonstrate their ability to implement a performance-improvement system. A team of trained examiners reviews each Bronze application to determine if the facility has met the demands of the criteria. As a recipient of the Bronze - Commitment to Quality award, Pilgrim Manor may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver - Achievement in Quality award.
“The commitment these facilities have made to quality care does not stop with this benchmark award,” says Chick Stepahin, chair, AHCA/NCAL National Quality Award Board of Overseers. “The journey to quality care requires dedication, and Pilgrim Manor has risen to the challenge.”
The awards are sponsored by AHCA/NCAL Associate Business Member My InnerView, a Web-based applied research and quality-management company that supports leaders across the entire assisted living, senior housing and skilled nursing profession with tools to measure, benchmark and improve performance. Pilgrim Manor was one of a select few nation wide facilities to receive the Bronze level award. The award will be presented to Pilgrim Manor during AHCA/NCAL’s 63 Annual Convention and Exposition, October 7-10, 2012, in Tampa, Fla.